When you as a consumer come to an automobile dealership and shop for a car, you want, demand and deserve exceptional customer service. But after that buying experience, there is still plenty of opportunity for a dealership to provide exceptional customer service when your new car requires any regular maintenance.
That continued customer service is something we here at BMW of Peabody pride ourselves on continuing to deliver. When you visit our review page on our website, you will see numerous five-star reviews of our service department. If you will allow, we would like to share some of the comments we received from satisfied customers who have availed themselves of our service department offerings.
Calvin C. of Concord, Mass., said “Everything was done exactly as requested – communication was excellent – and the time to complete the multiple repairs was quicker than expected.”
Likewise David S. of Quincy Mass. said “As always my recent service experience has been AAA.”
Richard H. of Melrose, Mass. said “In for an oil change, you service people found a nail in my left rear tire. I filled the tire in the AM before I got to Peabody, and thought it was just the normal alert that the tire was low on air. They saved me a second trip to Peabody. Thank you for being so alert.”
So, next time you’re on our lot to buy a new car, perhaps the 2016 BMW 750i xDrive Four-Door Sedan, or the new 2016 BMW 228i Convertible, you can be sure that the exceptional customer service you receive from our sales team will carry over into our service department. You the customer are our most valuable asset. Please let us know how we’re doing so we can always provide you with what you deserve.